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TELEPHONE SYSTEM UPDATEWe are pleased to announce an enhancement to our telephone call handling system with the introduction of speech recognition software. This will enable you to choose options from the menu by voice activation or choosing numbers from the keypad. The system will guide you through the available options verbally, and if you prefer using the numerical approach, you can simply select the digits without the need for a voice response. The options map is listed below. So, for example if you want to reach Digita Corporation Tax queue you need to say "Digita", "Tax", "Corporation tax" or press 1, 1, 2.
1. Digita
1. Tax 1. Personal Tax 2. Corporation Tax 3. Corporation Tax Advanced 2. Accounts 1. Accounts Production Advanced 2. Company Secretarial 3. Practice Management 1. Practice Management 2. Practice Management Advanced 4. IT & DVO 5. Licensing 2. Onvio 1. Firm Management & Client Centre 2. Tax 1. Onvio Tax 2. Onvio VAT 3. Accounts 4. Formations & Company Secretarial 3. Cloud Audit While we are currently finalising and testing the system. We expect this to go live within the next 1 to 2 weeks. We value your feedback and opinions. If you have any issues with the new speech recognition system, please to let us know. For any enquiries or support, feel free to reach out to our dedicated customer support team at +44 345 018 0909 or via email at emea.support@thomsonreuters.com. We are available to assist you during our regular business hours. Your input is valued in helping us refine our services and deliver the best possible customer experience. Thank you for your continued support and trust in Thomson Reuters. DistributionThis bulletin has been sent to all Newswire contacts in your firm. Please forward to all users as appropriate. If you would like to add or remove contacts from the bulletin distribution list, please provide details using this link. |
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